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Client Policies & Responsibilities

At Gemini Glow Med Spa, our goal is to provide a safe, transparent, and elevated experience for every client. Please review the following policies carefully. 

Consultation Fee

A $50 consultation fee is required to book your initial appointment. This fee is non-refundable and secures your dedicated time with our provider. 

  • The consultation fee is not applicable toward services. 
  • A $50 deposit is required to book treatments and may be applied toward your service or consultation where applicable. 

Weight Loss & Hormone Consultation Fee 

  • A $349 consultation fee is required for all initial weight loss and hormone optimization appointments. This comprehensive visit includes your medical consultation, required laboratory testing, review of your health history, personalized treatment plan, and, if medically appropriate, your first weight loss injection administered during the visit. Consultation fees are non-refundable, as they cover the provider's time, medical evaluation, and care planning, regardless of treatment eligibility or the decision to proceed with therapy. 

Deposits & Appointment Policy 

A $50 deposit is required to secure all appointments.

  • Deposits are non-refundable. 
  • Deposits may be transferred one time only if the appointment is rescheduled within our policy window. 
  • To transfer your deposit, you must reschedule at least 24 hours in advance of your appointment time. 
  • To transfer your deposit, you must reschedule at least 24 hours in advance of your appointment time. 
  • If you reschedule within 24 hours or fail to show, the $50 deposit will be forfeited and applied as a no-show/late cancellation fee. 
  • If a client chooses to completely cancel their appointment (outside of the 24-hour window), the deposit may be  refunded. 

Late Arrivals 

We ask that you arrive on time to ensure the highest quality service & respect for all scheduled clients. 

  • A grace period of 15 minutes is allowed. 
  • If you arrive more than 15 minutes late, your appointment will be considered a no-show, and the no-show fee will be applied. 
  • If a client arrives unprepared for their service (e.g., not shaved for laser hair removal), the appointment may be considered a no-show and fees may apply. 

No-Show & Late Cancellation Policy 

To respect our providers’ time and other clients, we kindly ask for at least 24 hours’ notice for any appointment cancellations or rescheduling. Appointments canceled with less than 24 hours’ notice, or missed without notice (no-shows), will incur a fee of $50 or 50% of the scheduled service cost, whichever is greater, depending on the price of the service. This fee must be paid before scheduling future appointments. 

  • Canceling within 24 hours or failing to show will result in forfeiture of the deposit. 
  • Weekend no-shows may require full prepayment for future weekend bookings. 
  • Repeated no-shows may result in restricted booking privileges or full prepayment requirements. 

Membership Program 

Our membership program is designed to reward consistency and enhance your glow year-round. 

Membership Commitment 

  • All memberships require a 6-month commitment. 
  • A 30-day notice is required for cancellation after the initial term. 
  • Early cancellation before completing the 6-month term will result in a $250 cancellation fee. 

Membership Tiers 

Glow Getter – $129/month 

  • Xeomin $9 per unit 
  • Botox/Wrinkle Relaxer $11 
  • 10% off all services and skincare 
  • One Gemini Glow Signature Facial per year 

Payment & Billing Policy 

  • A valid card must be kept on file at all times. 
  • It is the client’s responsibility to update payment information if their card changes. 
  • If a payment is declined, a $50 fee will be added to the monthly membership charge. 
  • If a payment is declined twice, the membership may be canceled and a $250 cancellation fee will apply. 

Membership Discount Policy 

Membership discounts cannot be combined with promotional pricing, sale items, or discounted packages, Packages and promotional offers are already priced at a reduced rate, therefore, the additional 10% membership discount does not apply. Members will continue to receive all other applicable membership benefits. 

Client Expectations, Results Disclaimer & Aftercare Responsibilities 

Results Disclaimer 

  • Aesthetic treatments are elective and results vary by individual. 
  • Many treatments require multiple sessions to achieve desired outcomes. 
  • Common temporary side effects may include swelling, bruising, redness, and tenderness. 
  • Potential risks may include (but are not limited to): 
  • Filler migration 
  • Asymmetry 
  • Eyelid or brow drooping with neuromodulators (Botox/Wrinkle relaxer) 
  • Clients are encouraged to research treatments prior to their appointment. 

Client Responsibility 

  • It is the client’s responsibility to research treatments they are interested in and come prepared with questions. 
  • We recommend writing down questions to ensure all concerns are addressed during your consultation. 
  • Clients are responsible for following all pre-care and post-care instructions provided. 

Pre & Post Care Guidelines (Injectables & Treatments) 

  • Do not lie down for 4 hours after Botox/Xeomin 
  • Avoid  exercise for 24 hours 
  • Avoid  alcohol for 24 hours 
  • Avoid unnecessary pressure to treated areas 

Filler-Specific Guidance: 

  • Avoid sun exposure after microneedling or CO2 laser treatments 
  • Avoid  tanning  during laser hair removal treatment series 

Laser & Skin Treatments: 

  • Avoid icing unless directed 
  • In cases of swelling, icing may be done 5 minutes every other hour if advised 

If anything feels abnormal, it is the client’s responsibility to contact us immediately. 

Skin Treatments & Home Care 

  • Clients must follow all recommended home care protocols, including medical-grade skincare and daily SPF. 
  • If prescribed a dermatologic cream (e.g., retinoids), you must: 
  • Discontinue use 7 days before chemical peels, CO2 laser, or aggressive treatments 
  • Resume use 7 days after treatment 

Touch-Ups & Corrections 

  • Any additional product or touch-ups are not included and will be charged accordingly. 
  • Corrections related to injector technique may be evaluated and addressed at provider discretion. 

Right to Refuse Service 

Gemini Glow Med Spa reserves the right to refuse service to any client for reasons including, but not limited to: 

  • Medically inappropriate treatments 
  • Unrealistic expectations not aligned with anatomy 
  • Non-compliance with pre/post care 
  • Disrespectful or inappropriate behavior toward staff 

Agreement and Liability Acknowledgment 

By booking or proceeding with any treatment at Gemini Glow Med Spa, you acknowledge & agree that: 

  • You have read, understood, and accepted all policies outlined above 
  • You understand that aesthetic treatments carry inherent risks and variable outcomes 
  • You accept full responsibility for following all pre-care and post-care instructions 
  • You release Gemini Glow Med Spa and its providers from liability for outcomes related to non-compliance, individual variability, or known risks of treatment 

Your safety, satisfaction, and informed consent are our highest priorities